AI-Powered Call Analytics
AI-Powered Call Analytics
AI-Powered Call Analytics
ThinkVoice analyzes calls and turns quality scores, customer satisfaction, agent performance, and call summaries into actionable insights.
ThinkVoice analyzes calls and turns quality scores, customer satisfaction, agent performance, and call summaries into actionable insights.
ThinkVoice analyzes calls and turns quality scores, customer satisfaction, agent performance, and call summaries into actionable insights.
Advanced Process Management
Advanced Process Management
Enhance call center operations with 99% consistent AI-powered analysis and improve visibility.
Seamless Communication (Voice AI)
Capture every detail in customer conversations seamlessly with Natural Language Processing (NLP) capabilities.
Tailored to Enterprise Needs
Infrastructure designed to align with your company’s security requirements, data protection regulations, and business processes.
ALL CHANNELS
ALL CHANNELS
QUALITY SCORE
QUALITY SCORE
GENERATIVE AI
GENERATIVE AI
NLP ENGINE
NLP ENGINE
SENTIMENT ANALYSIS
SENTIMENT ANALYSIS
High Scalability
A flexible cloud architecture capable of analyzing thousands of concurrent calls without compromising performance.
Automated Action Scoring
Objective, automated scoring in seconds based on custom quality rules defined by different departments.
Proven Impact (ROI)
Significantly reduce operational costs while rapidly improving First Contact Resolution (FCR) rates.
Live Analysis Demo Panel
Select real call scenarios and experience summary, quality, satisfaction, and performance analysis.
Auto-Generated Call Summary
The customer submitted a support request. The agent provided the required information and the process was completed successfully.
Live Analysis Demo Panel
Select real call scenarios and experience summary, quality, satisfaction, and performance analysis.
Auto-Generated Call Summary
The customer submitted a support request. The agent provided the required information and the process was completed successfully.
100% Call Visibility with Artificial Intelligence
100% Call Visibility with Artificial Intelligence
ThinkVoice Call Analysis eliminates the limits of manual listening. It analyzes all your conversations, identifies risks, and offers actionable recommendations.
ThinkVoice Call Analysis eliminates the limits of manual listening. It analyzes all your conversations, identifies risks, and offers actionable recommendations.
Voice & Speech Analysis
Voice & Speech Analysis
Analyzes tone of voice, silence duration, and speech overlaps during conversations.
Analyzes tone of voice, silence duration, and speech overlaps during conversations.
Automated Quality Scoring
Automated Quality Scoring
Evaluates compliance with company rules and instantly scores each call out of 100.
Evaluates compliance with company rules and instantly scores each call out of 100.
Sentiment & Stress Detection
Sentiment & Stress Detection
Identifies critical moments, signs of frustration, and customer stress levels.
Identifies critical moments, signs of frustration, and customer stress levels.
Data Extraction
Data Extraction
Identifies and categorizes key data such as product names and complaint topics mentioned during the conversation.
Identifies and categorizes key data such as product names and complaint topics mentioned during the conversation.
Performance Benchmarking
Performance Benchmarking
Compares agent performance metrics and identifies areas for improvement and coaching.
Compares agent performance metrics and identifies areas for improvement and coaching.
Risk & Complaint Alerts
Risk & Complaint Alerts
Sends real-time alerts to managers when critical keywords or high levels of customer frustration are detected.
Sends real-time alerts to managers when critical keywords or high levels of customer frustration are detected.
Our Analytical Technology That Transforms Every Call into Meaningful Data
Our Analytical Technology That Transforms Every Call into Meaningful Data
A summary in seconds, an analysis in minutes. Your support processes are streamlined, and customer satisfaction rates rise.
A summary in seconds, an analysis in minutes. Your support processes are streamlined, and customer satisfaction rates rise.
Smart Problem Classification
Smart Problem Classification
All topics in the calls are categorized. Repeating issues, critical requests, and areas requiring solutions are immediately visible.
All topics in the calls are categorized. Repeating issues, critical requests, and areas requiring solutions are immediately visible.
Topics are divided into the correct headings, reducing time wastage.
Issues are quickly directed to the relevant teams, and the resolution time is shortened.
The sources of dissatisfaction are detected early, and team productivity increases.
Post-Call Automatic Summarization
Post-Call Automatic Summarization
The manual call recording period has ended.
ThinkVoice summarizes every call in seconds, enabling teams to take action without wasting time.
The manual call recording period has ended.
ThinkVoice summarizes every call in seconds, enabling teams to take action without wasting time.
The reporting period decreases by up to 80%.
Managers take action without wasting time.
The operation becomes smooth, and teams focus on their real work.
Communication Quality Measurement
Communication Quality Measurement
Analyze your support team's approach with real call data. Take consistency, clarity, and service standards one step further every day.
Analyze your support team's approach with real call data. Take consistency, clarity, and service standards one step further every day.
The representative's performance is measured based on data.
The areas of development are clearly revealed.
Customer experience and service quality are continuously improved.
Smart Integration & Problem Solving
Smart Integration & Problem Solving
Seamless Process Management
Seamless Process Management
Your Voice Assistant integrates seamlessly with your CRM, calendar, and payment systems, eliminating manual workload while enhancing the customer experience.
Your Voice Assistant integrates seamlessly with your CRM, calendar, and payment systems, eliminating manual workload while enhancing the customer experience.
Integrate with your existing infrastructure in just 15 minutes.
Integrate with your existing infrastructure in just 15 minutes.
Integrate with your existing infrastructure in just 15 minutes.
Stay accessible across every touchpoint with multi-channel support.
Stay accessible across every touchpoint with multi-channel support.
Stay accessible across every touchpoint with multi-channel support.
Ensure the highest level of data security and regulatory compliance.
Ensure the highest level of data security and regulatory compliance.
Ensure the highest level of data security and regulatory compliance.
✓
✓
✓
Call DISTRUBITUON
Call DISTRUBITUON
Information Request
Information Request
Task COMPLETION
Task COMPLETION
Error-Free Process
Error-Free Process
User SATISFACTION
User SATISFACTION
+18% Improvement
+18% Improvement
Quality Measurement & Control
Quality Measurement & Control
Automatically analyze every call and ensure 100% compliance with your company’s defined standards.
Automatically analyze every call and ensure 100% compliance with your company’s defined standards.
Use Cases: Call Centers, Quality Assurance Teams
Use Cases: Call Centers, Quality Assurance Teams
Customer Satisfaction & Sentiment Analysis
Customer Satisfaction & Sentiment Analysis
Detect customer sentiment through tone of voice and word choice, and instantly identify complaint trends.
Detect customer sentiment through tone of voice and word choice, and instantly identify complaint trends.
Use Cases: Customer Relations, Loyalty Teams
Use Cases: Customer Relations, Loyalty Teams
Agent Performance Evaluation
Agent Performance Evaluation
Evaluate agents’ communication skills, persuasion abilities, and knowledge levels using objective data.
Evaluate agents’ communication skills, persuasion abilities, and knowledge levels using objective data.
Value: Data-Driven Coaching, Faster Improvement
Value: Data-Driven Coaching, Faster Improvement
Trend & Demand Analysis
Trend & Demand Analysis
Automatically identify and categorize the most common call topics, frequently asked questions, and emerging complaint trends.
Automatically identify and categorize the most common call topics, frequently asked questions, and emerging complaint trends.
Key Sectors: Technical Support, E-commerce
Key Sectors: Technical Support, E-commerce
Sales & Persuasion Analysis
Sales & Persuasion Analysis
Identify patterns in successful sales calls and share these insights with your team to increase conversion rates.
Identify patterns in successful sales calls and share these insights with your team to increase conversion rates.
Value: Higher Revenue, Optimized Sales Scripts
Value: Higher Revenue, Optimized Sales Scripts
Automated Call Summaries
Automated Call Summaries
Eliminate manual note-taking and automatically save a detailed, structured call summary to your CRM as soon as the conversation ends.
Eliminate manual note-taking and automatically save a detailed, structured call summary to your CRM as soon as the conversation ends.
Value: 30% Time Savings, Zero Data Loss
Value: 30% Time Savings, Zero Data Loss
Use Cases & Features
Use Cases & Features
The practical benefits that the analysis module will provide to your operation.
The practical benefits that the analysis module will provide to your operation.
%100
%100
%100
Call Coverage
10x
10x
Faster Processing
+40%
+40%
Increase in Satisfaction
Focus on the Result, Not the Data
Focus on the Result, Not the Data
Hand over the process of call analysis, which takes hundreds of hours, to artificial intelligence. Just focus on improving the customer experience. Achieve your performance goals today with ThinkVoice's analytical capabilities.
Hand over the process of call analysis, which takes hundreds of hours, to artificial intelligence. Just focus on improving the customer experience. Achieve your performance goals today with ThinkVoice's analytical capabilities.
ThinkVoice AI-Powered Call Technologies
Are you ready to transition to more efficient, faster, and smarter operations with artificial intelligence?
Let's schedule a meeting with our expert team and explore what you can achieve with ThinkVoice's solutions.
Hakkımızda
Gizlilik Politikası
Kullanım Koşulları (Kullanıcı Sözleşmesi)
KVKK Aydınlatma Metni
ThinkVoice AI-Powered Call Technologies
Are you ready to transition to more efficient, faster, and smarter operations with artificial intelligence?
Let's schedule a meeting with our expert team and explore what you can achieve with ThinkVoice's solutions.
Hakkımızda
Gizlilik Politikası
Kullanım Koşulları (Kullanıcı Sözleşmesi)
KVKK Aydınlatma Metni
ThinkVoice AI-Powered Call Technologies
Are you ready to transition to more efficient, faster, and smarter operations with artificial intelligence?
Let's schedule a meeting with our expert team and explore what you can achieve with ThinkVoice's solutions.
Hakkımızda
Gizlilik Politikası
Kullanım Koşulları (Kullanıcı Sözleşmesi)
KVKK Aydınlatma Metni
Thinkvoice AI-Powered Call Technologies
Are you ready to transition to more efficient, faster, and smarter operations with artificial intelligence?
Let's schedule a meeting with our expert team and explore what you can achieve with ThinkVoice's solutions.
Hakkımızda
Gizlilik Politikası
Kullanım Koşulları (Kullanıcı Sözleşmesi)
KVKK Aydınlatma Metni