Advanced Process Management
Enhance call center operations with 99% consistent AI-powered analysis and improve visibility.
Seamless Communication (Voice AI)
Capture every detail in customer conversations seamlessly with Natural Language Processing (NLP) capabilities.
Tailored to Enterprise Needs
Infrastructure designed to align with your company’s security requirements, data protection regulations, and business processes.
ALL CHANNELS
QUALITY SCORE
GENERATIVE AI
NLP ENGINE
SENTIMENT ANALYSIS
High Scalability
A flexible cloud architecture capable of analyzing thousands of concurrent calls without compromising performance.
Automated Action Scoring
Objective, automated scoring in seconds based on custom quality rules defined by different departments.
Proven Impact (ROI)
Significantly reduce operational costs while rapidly improving First Contact Resolution (FCR) rates.
Our analytical technology turns every call into meaningful data.
Summary in seconds, analysis in minutes. Your support processes accelerate, and satisfaction rates increase.
Voice & Speech Analysis
Analyzes tone of voice, silence duration, and speech overlaps during conversations.
Automated Quality Scoring
Evaluates compliance with company rules and instantly scores each call out of 100.
Sentiment & Stress Detection
Identifies critical moments, signs of frustration, and customer stress levels.
Data Extraction
Identifies and categorizes key data such as product names and complaint topics mentioned during the conversation.
Performance Benchmarking
Compares agent performance metrics and identifies areas for improvement and coaching.
Risk & Complaint Alerts
Sends real-time alerts to managers when critical keywords or high levels of customer frustration are detected.
Our analytical technology turns every call into meaningful data.
Summary in seconds, analysis in minutes. Your support processes accelerate, and satisfaction rates increase.
Smart Problem Classification
All topics in the calls are categorized. Repeating issues, critical requests, and areas requiring solutions are immediately visible.
Topics are divided into the correct headings, reducing time wastage.
Issues are quickly directed to the relevant teams, and the resolution time is shortened.
The sources of dissatisfaction are detected early, and team productivity increases.
Post-Call Automatic Summarization
The manual call recording period has ended.
ThinkVoice summarizes every call in seconds, enabling teams to take action without wasting time.
The reporting period decreases by up to 80%.
Managers take action without wasting time.
The operation becomes smooth, and teams focus on their real work.
Communication Quality Measurement
Analyze your support team's approach with real call data. Take consistency, clarity, and service standards one step further every day.
The representative's performance is measured based on data.
The areas of development are clearly revealed.
Customer experience and service quality are continuously improved.
Smart Integration & Problem Solving
Seamless Process Management
Your Voice Assistant integrates seamlessly with your CRM, calendar, and payment systems, eliminating manual workload while enhancing the customer experience.
Call Distribution
Information Request
Error-Free Process
User Satisfaction
+18% Improvement
Quality Measurement & Control
Automatically analyze every call and ensure 100% compliance with your company’s defined standards.
Use Cases: Call Centers, Quality Assurance Teams
Customer Satisfaction & Sentiment Analysis
Detect customer sentiment through tone of voice and word choice, and instantly identify complaint trends.
Use Cases: Customer Relations, Loyalty Teams
Agent Performance Evaluation
Evaluate agents’ communication skills, persuasion abilities, and knowledge levels using objective data.
Value: Data-Driven Coaching, Faster Improvement
Trend & Demand Analysis
Automatically identify and categorize the most common call topics, frequently asked questions, and emerging complaint trends.
Key Sectors: Technical Support, E-commerce
Sales & Persuasion Analysis
Identify patterns in successful sales calls and share these insights with your team to increase conversion rates.
Value: Higher Revenue, Optimized Sales Scripts
Automated Call Summaries
Eliminate manual note-taking and automatically save a detailed, structured call summary to your CRM as soon as the conversation ends.
Value: 30% Time Savings, Zero Data Loss
Our analytical technology turns every call into meaningful data.
Summary in seconds, analysis in minutes. Your support processes accelerate, and satisfaction rates increase.
10x
Faster Processing
+40%
Increase in Satisfaction
Our analytical technology turns every call into meaningful data.
Summary in seconds, analysis in minutes. Your support processes accelerate, and satisfaction rates increase.
