Artificial Intelligence Supported Features
Understand Your Calls, Delight Your Customers
Automatic Analysis and Smart Insights with Artificial Intelligence
Auto Call Summary & Analysis
Manual listen process remove now! Large language models via each call, auto mode analyze done and summed. Fast and solid reports key data instant get.
Categorize Customer Issues
Customer call issues are automatically classified and which actions are needed determined. Solving technical issues was never this easy before.
Is the problem solved? Learn quickly.
Automatically categorize technical issues and determine whether they have been resolved by the end of the call. Increase customer satisfaction by analyzing the resolution rates of issues.
Evaluate Customer Satisfaction
Evaluate overall customer satisfaction after each call. Analyze the results to improve your internal processes.
Analyze Agent Performance
Analyze the communication your support team has with the customer. Provide feedback to improve service quality.
Understand Emotional States
Analyze the emotions of both the customer and the support staff from the message text. Use this data to improve communication.
Follow the Guidance
Track which departments your customers are directed to. Use the collected data to better manage internal processes.
Prevent the use of Argo
Automatically detect slang or offensive language in support calls. Maintain the professionalism of your customer representatives.
Find New Requests Now
Automatically extract new feature requests during discussions. Develop your strategy based on these requests.
Artificial Intelligence Supported Features
Understand Your Calls, Delight Your Customers
Automatic Analysis and Smart Insights with Artificial Intelligence
Automatic Call Summary and Content Analysis
Eliminate manual listening processes. Large language models analyze and summarize every call automatically. Get key insights instantly with effective reports.
Categorize Customer Problems
Customer call issues are automatically classified and the necessary actions are clearly determined. Resolving complex technical issues has never been this easy before.
Is the problem solved? Learn quickly.
Automatically classify technical issues and determine whether they were resolved by the end of the call. Analyze resolution rates to improve overall customer satisfaction.
Evaluate Customer Satisfaction
Evaluate customer satisfaction after each call. Analyze the results to improve processes.
Analyze Representative Performance
Analyze customer communication by the support team. Provide feedback to improve quality.
Understand Emotions
Analyze the emotions of both the customer and the support staff from the message text. Use this data to improve communication.
Follow the Guidance
Track the departments where customers are directed. Use available data to manage operational processes effectively.
Prevent the use of Argo
Detect slang and inappropriate language in support calls. Protect the professionalism of your customer representatives.
Explore Your New Requests
Extract feature requests from conversations. Shape your strategy around them.
Artificial Intelligence Supported Features
Understand Your Calls, Delight Your Customers
Automatic Analysis and Smart Insights with Artificial Intelligence
Automatic Call Summary and Analysis
Eliminate manual listening processes. Large language models automatically analyze and summarize every call. Gain key insights instantly through effective reports.
Categorize Customer Issues
Completely eliminate the manual listening process! Thanks to large language models, each call is analyzed and summarized quickly and automatically. Instantly obtain important information with fast and effective reports.
Is the problem solved? Learn quickly.
Automatically categorize technical issues and determine whether they have been resolved by the end of the call. Increase customer satisfaction by analyzing the resolution rates of issues.
Evaluate Customer Satisfaction
Rate how satisfied your customers are at the end of each completed support call interaction on a scale from 0 to 5. Track these detailed performance evaluation scores regularly to significantly improve your overall customer support processes.
Analyze Representative Performance
Analyze the communication between your support team and customers. Provide feedback to improve overall service quality.
Understand Emotional States Effectively
Analyze the emotions of both the customer and the support staff from the message text. Use this data to improve communication.
Follow the Guidance
Track customer department transfers. Identify routing patterns and trends. Detect process bottlenecks early. Manage workflows more efficiently.
Prevent the use of Argo
Automatically analyze your support calls. Detect slang or inappropriate language instantly. Maintain professionalism and strengthen customer experience.
Discover Your New Requests Instantly
Automatically extract your customers' requests for new features during meetings. Shape your product development strategy according to these requests.
Artificial Intelligence Supported Features
Understand Your Calls, Delight Your Customers
Automatic Analysis and Smart Insights with Artificial Intelligence
Automatic Call Summary and Analysis
Eliminate the manual listening process! Thanks to large language models, every call is automatically analyzed and summarized. Get important information instantly with fast and effective reports.
Categorize Customer Issues
Customer issues in calls are automatically classified, and the necessary actions are determined. Solving technical problems has never been this easy.
Is the problem solved? Learn quickly.
Automatically categorize technical issues and determine whether they have been resolved by the end of the call. Increase customer satisfaction by analyzing the resolution rates of issues.
Evaluate Customer Satisfaction
Rate how satisfied your customers are at the end of each call on a scale of 0-5. By tracking these scores, improve your support processes.
Analyze Representative Performance
Analyze the communication your support team has with the customer. Provide feedback to improve service quality.
Understand Emotional States
Analyze the emotions of both the customer and the support staff from the message text. Use this data to improve communication.
Follow the Guidance
Track which departments customers are directed to. Use data to manage your processes better.
Prevent the use of Argo
Automatically detect the use of slang or derogatory language in support calls. Maintain the professionalism of your customer representatives.
Discover Your New Requests Instantly
Automatically extract your customers' requests for new features during meetings. Shape your product development strategy according to these requests.
ThinkVoice AI-Powered Call Technologies
Are you ready to transition to more efficient, faster, and smarter operations with artificial intelligence?
Let's schedule a meeting with our expert team and explore what you can achieve with ThinkVoice's solutions.
ThinkVoice AI-Powered Call Technologies
Are you ready to transition to more efficient, faster, and smarter operations with artificial intelligence?
Let's schedule a meeting with our expert team and explore what you can achieve with ThinkVoice's solutions.
ThinkVoice AI-Powered Call Technologies
Are you ready to transition to more efficient, faster, and smarter operations with artificial intelligence?
Let's schedule a meeting with our expert team and explore what you can achieve with ThinkVoice's solutions.
Thinkvoice AI-Powered Call Technologies
Are you ready to transition to more efficient, faster, and smarter operations with artificial intelligence?
Let's schedule a meeting with our expert team and explore what you can achieve with ThinkVoice's solutions.